Month: July 2021

Artificial Intelligence To Improve Customer Service Metrics. Customer service metrics can become the obsession of many companies. Although there are many ways to evaluate the service offered First Contact Resolution (FCR) or Average Handle Time (AHT) are two of the most valuable. These indicators are related to the efficiency of the teams or the time …

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Artificial Intelligence is one of the most surprising technologies due to its multiple applications, practical uses, and visible results. Companies are already seeing a 15% productivity improvement thanks to AI. According to the study ‘Thriving in an AI World‘, prepared by KPMG, the companies consulted recognized productivity improvements of 15% -on average- within their projects …

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Artificial Intelligence and the legal sector. To say that legal claims processes can become infuriating is nothing new, but with the widespread collapse of customer service across all industries over the past year, it is fair to say that the frustrations of some procedures are most keenly felt in the legal arena. Client experience has …

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Artificial Intelligence: 5 Successful Real-World Applications. The new scenario that has emerged as a consequence of the COVID-19 pandemic has highlighted the role of new technologies and, consequently, has driven the adoption of many of them, among which Artificial Intelligence (AI) stands out. Let’s see how it is being implemented through 7 success stories from …

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Artificial Intelligence For A More Efficient Service. Customer service has a future that is, in fact, already present because of the changes COVID-19 has brought. The consumer has become much more digital and companies have had to accelerate their digitization. Specifically, these departments “have become a team that not only manages doubts and complaints but …

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Artificial Intelligence Is Used In The Perfume World. Product customization is a trend that has been going strong for some time. Now it has reached the world of fragrances. There is a common need to fit into a group with which we identify, to feel integrated. Paradoxically, we also want to stand out from the …

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