Artificial Intelligence to improve customer service metrics

Artificial Intelligence To Improve Customer Service Metrics. Customer service metrics can become the obsession of many companies. Although there are many ways to evaluate the service offered First Contact Resolution (FCR) or Average Handle Time (AHT) are two of the most valuable. These indicators are related to the efficiency of the teams or the time …

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Artificial Intelligence to improve productivity

Artificial Intelligence is one of the most surprising technologies due to its multiple applications, practical uses, and visible results. Companies are already seeing a 15% productivity improvement thanks to AI. According to the study ‘Thriving in an AI World‘, prepared by KPMG, the companies consulted recognized productivity improvements of 15% -on average- within their projects …

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Artificial Intelligence to improve client experience in the legal sector

Artificial Intelligence and the legal sector. To say that legal claims processes can become infuriating is nothing new, but with the widespread collapse of customer service across all industries over the past year, it is fair to say that the frustrations of some procedures are most keenly felt in the legal arena. Client experience has …

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Artificial Intelligence: 5 successful real-world applications

Artificial Intelligence: 5 Successful Real-World Applications. The new scenario that has emerged as a consequence of the COVID-19 pandemic has highlighted the role of new technologies and, consequently, has driven the adoption of many of them, among which Artificial Intelligence (AI) stands out. Let’s see how it is being implemented through 7 success stories from …

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Artificial Intelligence for a more efficient service

Artificial Intelligence For A More Efficient Service. Customer service has a future that is, in fact, already present because of the changes COVID-19 has brought. The consumer has become much more digital and companies have had to accelerate their digitization. Specifically, these departments “have become a team that not only manages doubts and complaints but …

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Artificial Intelligence is used in the perfume world

Artificial Intelligence Is Used In The Perfume World. Product customization is a trend that has been going strong for some time. Now it has reached the world of fragrances. There is a common need to fit into a group with which we identify, to feel integrated. Paradoxically, we also want to stand out from the …

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Artificial Intelligence tool for rapid natural capital accounting

Artificial Intelligence Tool For Rapid Natural Capital Accounting. The United Nations and the Basque Center for Climate Change (BC3) have launched an innovative artificial intelligence tool that will make it possible to measure nature’s contributions to the prosperity and economic well-being. Developed by the Statistics Division of the United Nations Department of Economic and Social …

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Artificial Intelligence and Blockchain

Artificial Intelligence And Blockchain. The technological revolution we are experiencing involves organizational disruption, change, and people management. This unstoppable digitalization process, accelerated by the Covid-19 crisis and boosted after the approval of European public funds for business transformation and innovation, has in artificial intelligence and other technologies, a high potential for application in different areas …

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Artificial Intelligence helps people with visual impairment

Artificial Intelligence (AI) developer Jagadish K. Mahendran and his team designed a backpack with voice-activated artificial intelligence technology that can help people living with visual impairments navigate and perceive the world around them, Intel said in a statement. It added that the backpack helps detect traffic signs, suspended obstacles, crosswalks, moving objects and changing elevations, …

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Artificial intelligence at the heart of the refinery of the future

Artificial Intelligence And ‘Big Data’ At The Heart Of The Refinery Of The Future. Digitization and technology for low-emission production set the path for a sector in full reinvention. Spain’s first digitally native industrial complex will come into being in just two years. The energy sector is undergoing an unprecedented industrial revolution, with deferred effects …

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